Steward Information


Local 772 provides an all-encompassing training session for Shop Stewards that includes the grievance process, arbitrations and human rights with guest speakers. 

Our last session held Saturday May 23rd and Sunday May 24th was a big success!

Any Stewards interested in attending an upcoming session are asked to contact us at 905-527-5250 (Hamilton) or 613-748-0546 (Ottawa). 

IUOE Steward Training Manual

Download a copy here or call the Hamilton office at 905-527-5250 or 1-800-286-0422 for a copy. Please note English version only. 



The Union will reimburse with receipts any expenses for registration, mileage and parking for approved Labour Related Courses. Please contact the union office for course approvals.


As a steward, you are likely to get complaints on every aspect of working conditions in your workplace. But they may be just that - complaints. For a legitimate grievance to have occurred there must have been a violation of the collective agreement or an employee's rights on the job.

Violation of a federal or provincial law
Example: A decision by a worker to refuse to do unsafe work is supported in most jurisdictions by health and safety laws. Similarly, a complaint of racial or sexual harassment by management may be covered by a Human Rights Commission. In these types of cases the Steward is advised to consult with your Union Representative to determine the best approach.

investigating a grievance

Whether a grievance is won or lost is often determined by how the steward investigates the problem. Therefore, the steward must be prepared to do the following:

  1. Conduct an interview.Listen carefully to the worker's statement, writing down such things as dates, production records and other relevant information.
  2. Ask questions for clarification or additional information.
  3. Examine relevant company records.
  4. Distinguish between fact and opinion.
  5. Determine which facts are relevant to the matter under discussion.
  6. Document, Document, Document.

Be sure to follow your collective agreement's proper grievance step procedures and timelines for each step.


For a blank, uneditable .PDF grievance form, click here. Please note that this is for emergency use only. Leave the grievance # field blank and contact the Hamilton office immediately for a supply of hard copy grievance forms.

For a blank, editable Word-format grievance form, click here.